FAQ

Frequently Asked Questions

Find answers to common questions about our products, orders, and more. Can't find what you're looking for? We're here to help.

💧

Products

What is the difference between Replenish and Amplify?

+
Replenish is our caffeine-free electrolyte formula, perfect for any time of day. It contains 5 essential electrolytes (sodium, potassium, magnesium, calcium, and chloride) to support hydration and recovery.

Amplify contains all the same electrolytes plus energy-boosting ingredients like Caffeine Citrate, Caffeine Anhydrous, Alpha GPC, and NMN. It's designed for pre-workout or when you need an extra edge during demanding activities.

How should I use Redi electrolytes?

+
Mix one (1) packet per 8–10 oz of water. Shake or stir well for the best consistency and flavor. For Amplify, we recommend drinking 15-20 minutes before a workout. Replenish can be enjoyed any time—before, during, or after activity, or whenever you need hydration support.

Are your products gluten-free?

+
Yes! Both Replenish and Amplify are gluten-free, making them suitable for those with gluten sensitivities or celiac disease.

Are your products third-party tested?

+
Absolutely! We test every batch through independent third-party labs to ensure quality, purity, and potency. This means you can trust that what's on the label is exactly what's in the product.

What flavors are available?

+
Replenish (Smoothie Pack): Orange and Strawberry Kiwi

Amplify (Beach Vibez Pack): Lime Mojito and Mango Pineapple

Each bag contains 30 stick packs with a mix of both flavors.
📦

Orders & Shipping

How long does shipping take?

+
Standard shipping typically takes 3-5 business days within the contiguous United States. Orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships.

Do you offer free shipping?

+
Yes! We offer free shipping on orders of $100 or more. This applies to addresses within the contiguous United States.

Do you offer any discounts?

+
We proudly offer a 10% discount for eligible service members, including military, first responders, healthcare professionals, and educators. Simply verify your eligibility through GovX at checkout to receive your discount.

Do you ship internationally?

+
Currently, we only ship within the United States. We're working on expanding our shipping options and hope to offer international shipping in the future. Sign up for our newsletter to be the first to know!

Can I track my order?

+
Yes! Once your order ships, you'll receive an email with your tracking number. You can use this to track your package's journey to your door.

Can I change my shipping address after placing an order?

+
If your order hasn't shipped yet, please contact us immediately and we'll do our best to update your shipping address. Once an order has shipped, we cannot modify the delivery address.
🔄

Subscriptions

How does Subscribe & Save work?

+
Subscribe & Save lets you set up automatic monthly deliveries of your favorite products at a discounted price. You'll save 10% compared to one-time purchases, plus get free shipping on every order. Your card will be charged automatically each month before your shipment.

Can I cancel my subscription?

+
Yes, you can cancel your subscription at any time with no penalties or fees. Simply log into your account or contact us and we'll take care of it for you.

Can I skip a month or change my delivery date?

+
Absolutely! We understand life happens. You can skip a delivery, reschedule, or modify your subscription at any time through your account. Just make sure to make changes before your next billing date.

Can I change the products in my subscription?

+
Yes! You can swap products, change quantities, or add items to your subscription at any time. Log into your account to manage your subscription or reach out to our support team for help.
↩️

Returns & Refunds

What is your return policy?

+
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right.

How do I request a refund?

+
To request a refund, please contact our support team with your order number and reason for the return. We'll process your request and get back to you within 1-2 business days.

What if my order arrives damaged?

+
We're sorry to hear that! Please contact us immediately with photos of the damaged product and packaging. We'll send a replacement right away at no additional cost.

How long do refunds take to process?

+
Once approved, refunds are typically processed within 3-5 business days. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.
ℹ️

General

Who is Redi for?

+
Redi was built for anyone who demands peak performance. Our products are perfect for athletes, first responders, fitness enthusiasts, and anyone who wants to stay hydrated and perform at their best—whether you're training for a marathon, working a 24-hour shift, or just living life at full speed.

Do you have an athlete or ambassador program?

+
Yes! We love partnering with athletes and ambassadors who share our passion for performance. Visit our Athlete Program page to learn more and apply.

Do you offer wholesale or bulk pricing?

+
Interested in wholesale or bulk pricing for your gym, team, or retail store? Please contact us with details about your organization and we'd be happy to discuss options.

Where are Redi products made?

+
All Redi products are proudly made in the USA in a GMP (Good Manufacturing Practice) facility that follows strict quality control standards.

How can I contact Redi?

+
We'd love to hear from you! You can reach us through our Contact page, email us at [email protected], or connect with us on social media @redisupps.

Still Have Questions?

Our team is here to help. Reach out and we'll get back to you as soon as possible.

Contact Us